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OVA Inc. located at 2590, Boulevard Laurier, Office 910, Quebec (Quebec), G1V 4M6, Canada ("OVA" or "we") places particular importance on the protection of your Personal Information. That is why we are committed to ensure the accuracy, security and confidentiality of the Personal Information collected about you, in accordance with applicable laws.
This Policy does not apply to third-party websites and software that may be accessed through our website, platform, software, products or applications, as the case may be (collectively, our "Services").
For the purposes of this Policy, "Personal Information" means any information about an identifiable individual, as defined in Canadian law.
OVA has appointed a Chief Privacy Officer. If you have any questions, comments or complaints about this Policy, please contact Harold Dumur, CEO, at the following email address: firstname.lastname@example.org.
In the course of our business and service provision, the Personal Information collected may include, but is not limited to:
OVA collects your Personal Information from you and through cookies.
You provide us directly with Personal Information, such as when you create an account on our Services, when you access and use our Services, when you click on an advertisement that we have placed on a third party website (e. g. Google, Facebook, etc.), when you contact us, when you complete an online request form or when you purchase one of our products or services.
Cookies are small data files that are commonly stored on your device when using websites and online services. They are used for the efficient operation of websites and can provide information and help personalize services. OVA collects Personal Information provided by cookies.
OVA uses different types of cookies:
Personal Information collected by OVA will be used for the following purposes:
Except as already provided by applicable privacy legislation, OVA will request your consent before using your Personal Information for purposes not previously identified.
Your consent to the collection, use and disclosure of your Personal Information is required, except where inappropriate. (For example, for legal or security reasons, it may be impossible or impractical to obtain consent.).
By agreeing to use OVA’s services, you expressly provide OVA with your consent to collect, process, and use your Personal Information in accordance with the provisions of this Policy.
You represent that you are aware of the purposes for which OVA collects, processes, and uses your Personal Information, how it will be collected, and how we protect the confidentiality of the Personal Information.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
As a general rule, OVA retains your Personal Information only for as long as it is necessary to fulfill the purposes for which it was collected. OVA may also retain your Personal Information for longer periods to comply with applicable laws or for other purposes when permitted by such laws.
OVA recognizes your right to the erasure of your Personal Information. To exercise this right, please follow instructions provided in this policy. For questions relating to the retention of your Personal Information, please contact our Chief Privacy Officer in writing at email@example.com.
OVA implements industry-standard, state-of-the-art security measures to protect its customers from unauthorized access or use, alteration, unlawful, or accidental destruction or loss of their
Personal Information. Unfortunately, it is impossible for us to guarantee the absolute security of the Personal Information collected or transmitted through our Services.
You therefore understand and agree that (i) there are limits to the security and confidentiality of the Personal Information we collect that are beyond the control of OVA; (ii) the security, integrity and confidentiality of all Personal Information and data exchanged between you and OVA through our Services cannot be guaranteed; and (iii) such Personal Information may be viewed or altered by a third party at the time of transfer. For these reasons, OVA cannot be held responsible for any loss, capture or alteration of Personal Information.
You have access to your Personal Information through your user account on our Services, if applicable. You can correct and update this Personal Information from this access at https://www.ova.ai/profile/dashboard.
You may obtain a copy of your Personal Information or have it corrected, if it is incorrect, by sending us a written request by email.
No request for access, rectification, or deletion may be considered unless it is made in writing by you when you prove that you are the individual concerned (or the representative, heir, or successor of that individual, or the liquidator of the succession, a beneficiary of life insurance or of a death benefit).
When we receive a request for access, rectification, or removal, we will attempt to respond within a reasonable time frame after receipt of the request.
In certain situations, OVA may not be able to provide access to all the Personal Information it holds about you. Exceptions to the access requirement are meant to be limited and specific. The reasons for denying access will be provided to you upon request.
Exceptions may include information that is prohibitively costly to provide, information that contains references to other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons, and information that is subject to solicitor-client or litigation privilege.
A reasonable fee may be charged for the transcription, reproduction or transmission of Personal Information.
OVA will not disclose your Personal Information to a third party unless you consent, or unless such disclosure or use is required by law.
Personal Information may also be disclosed without your consent for research purposes if the documents containing the Personal Information are not structured so as to allow retrieval by reference to your name or identifying code or symbol and the Personal Information cannot be retrieved by means of such a reference.
OVA may, at its discretion, update, revise, modify or supplement this Policy from time to time. If a change is made to the Policy, you will be notified when you log in and/or we will send you a link to the new version of the Policy. The Policy and any related agreements, if any, will be posted on our Services. OVA asks its users to consult the amended Policy before continuing to use its services. If you refuse the updated version of the Policy, you will be able to terminate your account.
The continued use of the services provided by OVA, after the amended Policy comes into effect, constitutes consent to such amended Policy.
OVA has established procedures to receive complaints and inquiries about its policies and practices for the management of Personal Information. The complaints procedure is easily accessible and simple to use.
OVA will inform persons making an inquiry or complaint of the existence of the relevant procedures.
OVA will investigate all complaints. If a complaint is found to be justified, OVA will take appropriate measures, including, if necessary, amending its policies and practices.
You have the right to the erasure of your Personal Information . This right is granted to all individuals whose Personal Information is processed by OVA. To exercise this right, you must submit a written request to OVA by following the instructions that are detailed below (Section 11.1.1). In circumstances where the right to erasure does not apply, OVA may not grant your request. Examples of such circumstances is where the processing of Personal Information is required to comply with a legal obligation, or, where it is required for the establishment, exercise or defence of legal claims.
For any questions regarding the right to erasure, please contact our Chief Privacy Officer at firstname.lastname@example.org.
To request the erasure of your Personal Information, please follow these steps :
You will be entitled to obtain from OVA a restriction to process when any of the following applies:
You will be entitled to receive the Personal Information you have provided to OVA, in a structured, commonly used and machine-readable format, and you will be entitled to transmit such Personal Information to a third-party without OVA impeding it where the processing is based on your consent and the processing is carried out using automated processes.
You may object, at any time, for reasons relating to your particular situation, to the processing of your Personal Information which is necessary for the legitimate interests pursued by OVA or by a third party or for the performance of a task carried out in the public interest or in the exercise of a public authority vested in OVA, including profiling. OVA will no longer process Personal Information unless OVA demonstrates that there are compelling legitimate reasons for the processing that prevail over your interests, rights and freedoms or for the establishment, exercise or defence of legal rights.
You may not be the subject of a decision based exclusively on automated processing, including profiling, that produces legal effects concerning you or significantly affects you in a similar manner, unless the decision is:
In the cases referred to in points (1) and (3) above, OVA will implement appropriate measures to safeguard your right to obtain human intervention from OVA, to express your views and to challenge the decision.